News

Sophisticated Tool Keeps Systems in Check 24/7

Alexandria, VA — JUNE 22, 2011 — The Washington Network, Inc., a leading unified communications provider, announced today that the company is providing critical device monitoring solutions and remote infrastructure support in order to substantially minimize their customers’ downtime. These solutions are increasing the stability and security of their clients’ network, while reducing IT support costs.

Remote infrastructure support, otherwise known as The Washington Network’s Network Optimization Center (NOC) eliminates the need for small to mid-sized businesses (SMBs) to waste time, effort and money on the struggles of implementing and maintaining the reliability and uptime of brand new technology. A NOC essentially handles the management of a company’s data networks and acts as a 24/7 monitoring and support center which is able to react immediately to alert notifications from critical devices. These critical business devices include servers, routers, PCs and more. The devices communicate with the NOC directly and problems which used to take hours to fix are now able to be resolved within minutes. 

“SMBs must be nimble in today’s market to stay competitive, and the combination of quicker response times and fewer on-site interruptions have jumpstarted employee productivity and efficiency for our customers,” stated Rick Endres, President of The Washington Network, Inc.. “Unfortunately, most small companies are supported by a tiny IT consultant that doesn’t have the sophisticated solution to meet their customers’ needs.  We get a great deal of satisfaction knowing that our customers’ networks are being monitored and protected at all times and they can count on their critical devices to be up and running when they need them most. Additionally, one of the ancillary benefits that our customers are experiencing is a substantial reduction in the risk of data loss, virus attacks and security breaches.”

While the value associated with monitoring technologies is being enjoyed by SMBs and enterprises alike, these advances are also transforming the way internal IT departments operate. NOCs relieve the routine headaches that many IT departments face on a daily basis, which is enabling IT professionals to focus on strategic initiatives rather than mundane upkeep. Many businesses are putting more and more of their data and vital applications in “the cloud,” and IT personnel will need to possess the creativity, vision and resourcefulness to manage this transition. NOC’s are playing a pivotal role in this paradigm shift. “For certain industries the superior technology we provide is helping our customers leave their competitors in the dust. Plain and simple, they have an unfair advantage over their competition,” adds Mr. Endres.

“The Washington Network has always had the foresight to proactively prepare their customers for the future,” states Dale Johnson, CEO of Technology Assurance Group (TAG), an international organization of unified communications providers representing close to $350 million. “Their biggest differentiator is that they actually take the time to listen to their customers, understand where they are headed, and educate their customers on how technology can help them get there.

 

ABOUT THE WASHINGTON NETWORK, INC.

Founded in 1987, The Washington Network, Inc. in Alexandria, Virginia, provides computer networks, VoIP phone systems, IT support and other technology solutions for associations and businesses in the Washington, DC Metro area.

Serving clients without a large in-house IT staff, The Washington Network lowers operating costs while increasing worker productivity. The company’s flat-rate managed services include remote network monitoring, preventive maintenance, help desk, redundant back-ups and on-site support.

A member of the Northern Virginia Technology Council and Alexandria Chamber of Commerce, The Washington Network has been honored as the Chamber’s Professional Service Business of the Year.

Through its strategic membership in the Technology Assurance Group, The Washington Network serves and supports clients with multiple locations across the U.S. and Canada.

The Washington Network is located at 30 South Quaker Lane, Alexandria, Virginia 22314. For more information on The Washington Network, call 703.212.7100 or visit www.WashingtonNetwork.com.

 

ABOUT TECHNOLOGY ASSURANCE GROUP (TAG)

            Technology Assurance Group, LLC (TAG) is a national organization of leading independently owned telecommunications companies. TAG provides its members with the competitive advantages necessary to achieve a dominant position in their marketplace. Members benefit from programs including strategic partnerships with communication solution providers, best business and management practices, and advanced sales training programs.  TAG’s mission is to leverage it members’ combined economic power, to increase their sales and profit margins, and to bring advanced technology to the marketplace. For more information on TAG, please call 858-673-5800 or visit www.tagnational.com